We're looking for a proactive Sales Administrator to support our global Customer Solutions team. This role is vital to ensuring a seamless customer journey, from quoting and order processing to compliance checks and Export Control. You'll be a key link between internal teams and external partners, making sure every part of the process runs smoothly.
Responsibilities
- Ensure timely and accurate order processing in line with SLAs, coordinating across regional and offshore teams.
- Provide responsive support to Sales and Service teams, handling escalations, quoting requests, and queries promptly.
- Manage Export Control and D&B compliance checks for all accounts and orders.
- Liaise with third-party logistics providers to ensure smooth delivery processes.
- Manually 'pick' orders and create or amend complex orders within Microsoft Dynamics D365.
- Support continuous improvement by working closely with sales and service teams to enhance the customer experience.
- Deliver accurate weekly and monthly reports and highlight any recurring issues.
Requirements
Essential:
- Extensive manual quoting experience.
- Experience in customer service and order processing roles.
- Hands-on experience with Salesforce and Microsoft Dynamics D365 .
- Strong communication skills and the ability to manage time effectively in a fast-paced environment .
- Proficient in report creation and analysis using multiple data sources .
- A self-starter with a collaborative mindset and the ability to work independently.
Desirable:
- Understanding of ERP systems, especially modules related to finance, logistics, and supply chain.
- Familiarity with the full customer journey from order to delivery.
- Previous experience in an operations or customer support role with direct end-user interaction.
- Ability to identify root causes and implement effective solutions.
- Experience working with stakeholders to deliver projects or resolve support tickets within SLAs.
- Motivated to grow and learn, with a proactive approach to professional development.
The salary for this role is between $63,000 - $80,000 USD. The salary offered will reflect the skills and experience of the candidate.
We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits, qualifications, and abilities to perform the duties of the job regardless of gender, marital status, race, religion, color, age, disability, sexual orientation, military or veteran status. If you require an accommodation to complete the application or interview process, please contact human.resources@nanoporetech.com To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
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Oxford Nanopore's goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology enabling the real-time, high-performance, accessible and scalable analysis of DNA and RNA. The technology is used in more than 100 countries to understand the biology of humans and diseases, plants, animals, bacteria, viruses and whole environments.
Oxford Nanopore was founded in 2005 as a spin-out from the University of Oxford and now employs over 1000 employees around the world.
